Privacy policy

Twins Locs Arena is a loc salon in Eldoret, Kenya. This page says plainly what we keep about you, why we keep it, and how to have it removed. It covers our website and our app, which are the same system.

What we keep

• When you book: your name, phone number, the service, the date and time, and anything you tell us about your locs.
• When you order products: your name, phone number, what you ordered, and a delivery address if you choose delivery.
• If you create an account: your email address and a scrambled version of your password that nobody, including us, can read back. If you sign in with Google, we keep your name, email address and profile photo from Google.
• Photographs: only if you have told us we may show your hair, and only the photo itself. We keep a note of how you agreed. You can ask us to take it down at any time and it disappears from the website straight away.
• Visits to the site: a count, with the kind of phone or computer and where you came from. No IP addresses, and nothing that names you. If your browser says "do not track", we count nothing at all.

What we never keep

We never ask for or store ID numbers, passport numbers, or bank card numbers. Payment happens by M-Pesa or cash, outside this system.

Why we keep it

To hold your chair, to call you when your order is ready, to keep an honest record of the salon's work and money, and to show you your own history. We do not sell anything about you to anyone.

Who can see it

Only salon staff, and only the part their job needs. Our locticians see bookings and client notes but not money or pay. Accounts staff see money but cannot change who works here. Nobody, at any level, can read your password.

How long we keep it

Bookings and orders stay as long as the business needs them for its records, usually seven years for anything touching money. Visit counts are deleted after about four months. A deleted photo is gone at once.

Your choices

• Open your account at www.twinslocsarena.com/portal to see and correct your details.
• Ask us to delete your account, your history, or a photo of you: call +254 113 394402 or write to support@twinslocsarena.com.
• Turn off offers from inside your account at any time.

Where it is kept

On Cloudflare's servers, protected in transit and at rest. The salon's own records are backed up every night and the backups are not reachable from the web.

Children

We do not knowingly create accounts for children under 13. A parent or guardian books on their behalf.

Changes

If this policy changes we update the date at the top of this page.